Refund policy
Returns and Refund Policy
Last updated: 8 October 2026
This policy applies to all orders from BrickClava. It sits alongside your legal rights as a consumer, which it doesn’t limit.
Quick summary
- You have 30 days from the day your order arrives to change your mind and return it.
- If an item is faulty, damaged or not as described, we’ll replace it or refund it at no cost to you.
- Refunds go back to your original payment method.
1. Changing your mind
You can cancel your order and return it within 30 days of receiving it, without giving a reason.
To start a return, send us a message through our Contact page with your order number and the items you want to return. We’ll reply with the return address and instructions. Please send the items back within 14 days of getting that reply.
2. Condition of returned items
Items should be unworn or tried on only briefly, in their original packaging where possible. Because our products are worn on the face, we can’t accept items with clear signs of use, damage or dirt.
3. Return postage
For change-of-mind returns, you pay the cost of posting the item back. Please use a tracked service and keep your receipt, as we can’t be responsible for parcels lost on the way back to us. If the item is faulty, damaged or wrong, we cover the return cost.
4. Refunds
Once we receive your return, we’ll refund the price of the goods and the standard delivery cost you paid within 14 days. Refunds go to your original payment method.
For bundles, if you return only part of a bundle, we’ll adjust the refund for any saving that no longer applies. For example, if you return 2 masks from a 4-mask bundle, the 2 masks you keep will be priced at the 2-mask bundle price, and we’ll refund the difference.
5. Faulty, damaged or wrong items
If your item arrives faulty, damaged or not what you ordered, contact us through the Contact page within 30 days of delivery, with your order number and photos. We’ll then replace it or refund you, at no cost to you.
Under Irish consumer law, you’re also entitled to a remedy if goods are faulty for up to two years after delivery. This is your legal right whatever this policy says.
6. Late or lost orders
Delivery estimates are our best guess and not a guarantee. If your order hasn’t arrived 7 days after the estimated date, contact us and we’ll chase it. If it’s lost, we’ll send a replacement or refund you in full.
7. Cancelling before dispatch
If your order hasn’t shipped yet, contact us as soon as possible and we’ll try to cancel it and refund you in full.
8. Contact us
Use the Contact page on our website. We aim to reply within 2 working days.