Shipping policy
Shipping Policy
Last updated: 8 October 2026
This policy explains how BrickClava processes and delivers orders. It sits alongside your legal rights as a consumer, which it doesn’t limit.
1. Where we ship
We ship to the countries listed at checkout, including Ireland and most of the EU and UK. If your country isn’t offered at checkout, we can’t deliver there yet.
2. Delivery time
Most orders arrive 5 to 30 days after you place your order. This includes the time we take to process your order, which is usually 1 to 3 working days, plus transit time.
Where you live, the carrier used and how busy the season is all affect delivery. Orders often arrive towards the faster end of that range, but we can’t promise a specific day. Delivery can be slower during busy periods such as Christmas and sale seasons, or because of customs checks, weather or carrier delays.
If you need your order for a specific date, contact us before you buy and we’ll tell you honestly whether we can make it.
3. Shipping costs
Shipping costs, or free shipping where it applies, are shown at checkout before you pay. The price you see at checkout is the price you pay for delivery.
4. Tracking
Once your order ships, we’ll email you a tracking number and link. Tracking information can take 2 to 5 days to update after dispatch, particularly for international parcels. If your tracking hasn’t moved for 7 days, contact us.
5. Orders sent in more than one parcel
Larger orders or orders with multiple items may arrive in separate parcels, on different days. You’ll never be charged extra for this, and each parcel is tracked separately where the carrier allows.
6. Taxes, VAT and customs
Prices include VAT where it applies, and any import VAT for EU destinations is collected at checkout, so you shouldn’t have to pay extra when the parcel arrives. For destinations outside the EU, such as the UK, customs duties or taxes may be charged by your local authorities or carrier. Those charges are your responsibility, and we’ll tell you at checkout if any apply.
7. Address accuracy
Please check your delivery address carefully before you pay. If you notice a mistake, contact us straight away and we’ll try to correct it before the order ships. We can’t change the address once the parcel has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge for re-shipping.
8. Delivery attempts and unclaimed parcels
If the carrier can’t deliver your parcel, it may be left in a safe place, passed to a neighbour, or held at a local collection point, depending on the carrier. Please collect held parcels promptly. If a parcel is returned to us as unclaimed, we’ll contact you to arrange re-delivery or a refund, and the original shipping cost may not be refundable.
9. Late, lost or damaged parcels
- Late: if your order hasn’t arrived 30 days after you placed it, contact us and we’ll chase the carrier straight away. If it still hasn’t arrived after a further 10 days, you can choose a replacement or a full refund.
- Lost: if a carrier confirms your parcel is lost, we’ll send a replacement or refund you in full.
- Damaged or wrong item: contact us within 30 days of delivery with your order number and photos. See our Returns and Refund Policy for what happens next.
10. Contact us
Use the Contact page on our website. Please include your order number. We aim to reply within 2 working days.